At Oria Pix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent returns process.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be returned in their original condition, unused, and with all original packaging and accessories.
- To initiate a return, please contact us at [email protected] with your order details.
Refunds
- Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days.
- Refunds will be issued in the original payment method (for cash-on-delivery orders, refund will be arranged through bank transfer or store credit, as applicable).
Exchanges
- We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, please email us within 3 days of delivery.
Non-Returnable Items
Certain products such as consumables, memory cards, and cleaning kits cannot be returned due to hygiene and safety reasons.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product was delivered.
- In cases where Oria Pix is at fault, we will cover the return shipping expenses.
Contact Us
For all return and refund requests, please contact our support team at:
Email: [email protected]